Bh111 FAQ — All your questions, answered here

Only one. If multiple accounts are found belonging to the same person, all of them will be closed and the balances may be forfeited. Please keep things fair and operate a single account.

18 years. bh111 strictly does not allow anyone under 18 to create an account. You will be required to confirm your age during registration.

On the login page, click "Forgot Password?" Enter your registered mobile number or email and we'll send you a verification code. Use that code to set a new password. If you still have trouble, contact support.

Yes, but identity verification is required. To change your mobile number or email, submit a request to the support team. For security reasons, this cannot be done directly through the app.

The minimum deposit varies by payment method. For mobile banking, it is generally very low. Check the deposit page in your account or contact our support team for exact figures.

Most deposits are credited instantly or within a few minutes. Bank transfers may take slightly longer. If your deposit hasn't arrived after 30 minutes, please contact support.

bh111 does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own transaction charges — this depends on your payment provider's policies.

KYC is generally not required for small amounts. However, withdrawals above a certain limit may require a copy of your NID or passport. This is for the protection of both you and us.

First, check the status of your request in the withdrawal history in your account. If it shows as 'processing', please wait a little longer. If more than 24 hours have passed, contact support with your transaction ID.

Bonuses are not directly withdrawable — you must first meet a wagering requirement. Once the conditions are fulfilled, winnings earned from the bonus can be withdrawn. Full terms for each bonus are listed on the promotions page.

Bonus funds cannot be withdrawn directly — you must meet a wagering requirement first. For example, a bonus of BDT 500 with 10x wagering means you need to place BDT 5,000 in bets. Once completed, any winnings from the bonus become withdrawable.

When someone registers and makes a deposit using your referral link or code, both you and your friend receive a bonus. Find your referral link in your account dashboard.

Cashback offers are generally available to active members. Regular players may be eligible for weekly or monthly cashback. Check the promotions page for current offers.

Yes. All games at bh111 are powered by a Random Number Generator (RNG), ensuring every outcome is completely random and fair. This is regularly verified through third-party audits.

Absolutely. bh111 is a mobile-first platform. Download the bh111 app or play directly in your mobile browser. You get the same full experience on both Android and iOS.

• Available on the Android APK download page
• Runs directly in iOS Safari or Chrome browser

If you get disconnected, logging back in will resume your game session. In live games where a bet is deducted but no result is returned, the system will resolve it automatically — or contact support and the issue will be investigated.

Change your password immediately and notify support. Our security team will review your account right away and temporarily lock it if necessary.

bh111 is a secure platform operating under an international license. All operations are conducted in compliance with regulatory guidelines.